Gluck Casino support desk

Not a bot, not a queue: contact Gluck Casino

Reach live chat, e-mail or phone any hour of any day, and someone answers within minutes, Australian time.

Get help now Licensed by Malta Gaming Authority

Paid out today

363,964 A$

5,891 Players in the salon

MGA/B2C/582/2012, independently tested by iTech Labs and Gaming Laboratories International

Average withdrawal processed in 18 minutes, up to A$67,000 per transaction

128-bit SSL encryption securing every session and transaction

Gluck Casino channels

Fewer holds, faster answers: pick your line

No one wants to wait in the wrong queue, so each line below does one job.

A problem right now

Best for a locked account, a bonus that will not load or a payment in limbo. Chat opens any hour and a human usually replies in two minutes.

Open chat

E-mail support

Best for documents, statements and anything with a screenshot attached. Write to [email protected] and expect a reply in around eight hours, day or night.

Write to us

Speak to someone

Best when you would rather talk it through out loud, including safer gambling requests. Call +61 2 2226 5804 (AEST) and a person picks up in about five minutes.

Call us

Local details

Get support from Australia, in your own time zone

Once you have read this, you will know exactly who to ring and who supervises the casino.

How to reach us

Australian phone+61 2 2226 5804

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Regulator and licenceMalta Gaming Authority, MGA/B2C/582/2012

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop

Independent gambling support services

Sometimes the hard part is not a bonus or a payout, it is how play is sitting with you. Independent organisations help with gambling problems without judging, and talking to them costs nothing. Gluck Casino lists them because some conversations need to happen away from a casino.

Gambling Help Online. Runs a free online and phone counselling service for anyone worried about their own or a family member's gambling.

Lifeline Australia. Offers crisis support and suicide prevention counselling around the clock for people in distress, gambling-related or otherwise.

National Self-Exclusion Register (BetStop). Lets you block yourself from every licensed online betting service in Australia through one national register.

You know which team you need

Skip the handover: reach the right desk first time

Use this the moment you know which team owns your question and want no forwarding.

Your account

General help[email protected]

Verification of documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Complaints and escalations[email protected]

Data and privacy requests[email protected]

Business and partnerships[email protected]

Waiting for a reply

Check when we pick up before you get in touch

This block settles how long each line takes and what time the clock is on.

Live chat

Chat hours24 hours, 7 days

Chat first reply2 minutes

Clock used hereAEST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone line

Phone number+61 2 2226 5804

Phone wait5 minutes

Escalation path

Who reviews a complaint after support?

It removes the worry that a complaint disappears once support has said no.

A reference for your case

Get in touch through live chat, e-mail or the phone line and tell the team what went wrong. You get a reference straight away so the case stays tracked.

Before and after the reply

A reply comes back within the usual response time. Read it fully, then answer if anything is missing — most disputes turn on one detail the team cannot see.

A second opinion on the case

Still unhappy? Ask the person handling the case to pass it to a manager for a second look. A senior reviewer goes through the history again and answers you directly.

Gluck Casino and the regulator

After an internal review ends the matter, Australia's players can take it further with the Malta Gaming Authority, the body that issued us licence MGA/B2C/582/2012.

Gluck Casino, behind the screen

A licensed name, not an anonymous app

It removes the worry that nobody real is answerable for the site or your balance.

The company

Legal nameGluck Casino Ltd.

Company numberC-69098 (Malta)

Registered addressTriq il-Kbira, Birkirkara

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/582/2012

Written contact

Support e-mail[email protected]

Need help right now

When you need an answer fast

Use this when you want a straight answer before opening a chat or dialling in.

trustWhat if I need support at night or on the weekend?+

Someone is always here, because our team works 24 hours a day, seven days a week in AEST. Live chat usually replies in about two minutes and the phone in about five, whatever the hour. There is no overnight gap for Australian players.

trustDo I need to request my personal data?+

Yes, ask us and we will handle it. Email [email protected] to request a copy of your personal data or its deletion. We confirm what we hold and action your request under data protection rules.

trustWhy would I close my account?+

You may want a break, or you may simply be done. Account closure is free and we can action it when you ask through chat, email or phone. If gambling is causing harm, ask about self-exclusion instead, which blocks access for a set period.

trustWhat happens when a casino is licensed?+

It means a regulator oversees how the operator treats players and their money. Gluck Casino Ltd. holds Malta Gaming Authority license MGA/B2C/582/2012, so complaints that reach a dead end can be escalated to that regulator.

trustWhat happens when support asks who I am?+

We confirm your identity without ever asking for your password. Have your registered email address and, if relevant, a recent payment reference to hand. That is enough for us to locate your account, and we never request login credentials.

trustWhy does verification take so long?+

Checks usually finish within 37 hours once we have your documents. We ask for proof of identity, proof of address and payment method confirmation. Complete, clear files keep that time down, so send them in one go.

Five things worth having nearby

Having these nearby means our team can check and act in one go.

Your registered e-mail address
The last four digits of your card
A screenshot of the error
Proof of identity or address
The time the problem happened