Three papers, one pass

Why does Gluck Casino need a KYC check before I withdraw?

The licence requires us to confirm who you are, and the whole check takes about 37 hours from the moment your papers land.

Start verification

MGA/B2C/582/2012, independently tested by iTech Labs and Gaming Laboratories International

Six lines

The facts you need before you send

Gluck Casino has run these checks under one licence since 2012, so the routine is settled.

Who reviews

Gluck Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/582/2012

Review time

37 hours

Latest point

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

A clean first pass

Upload once, approve once

Gluck Casino reads every file by hand, so a sharp photo saves you a second round.

Your personal document list

By the time you log in, the verification tab is already waiting in your account area. Open it and read the list of papers shown there before you touch a camera.

Why do copies come back?

At the identity step, lay the document flat in daylight and get all four corners inside the frame. Glare across the photo layer is the usual reason a copy comes back.

The payment method you used

Once your first deposit clears, confirm the payment method you used by showing it in your own name. Cards usually need front and back with the middle digits covered.

37 hours, then an e-mail

From the moment your last file lands, the review runs about 37 hours, and an approval e-mail closes it. Check your spam folder before you write to us.

Document set

Match each paper to its purpose

Gluck Casino names three papers, and each one answers a different question about you.

Proof of identity

ConfirmsYour name and date of birth

Copy must showAll four corners, photo page, no glare

Proof of address

ConfirmsWhere you live now

Copy must showYour name, full address, issued in the last three months

Payment method confirmation

ConfirmsThe account you pay from

Copy must showYour name, card ends, middle digits hidden

Clear the reason it came back

Why was my ID refused? When the name or address on the paper differs from what sits on your account, the check cannot close, so the document is refused. Match the account details to the paper exactly Update your account before you send again

Take the second shot flat. Corner shadows, a finger over the photo or a glare across the number all hide the part the reviewer has to read, so the scan fails. Lay the document on a flat, plain surface Keep all four corners inside the frame

Before a screenshot, after a photo. A screen grab of a banking app carries no proof of the underlying account, so the reviewer cannot confirm the payment method behind it. Open the app and photograph the screen Or export the statement and send that

The day the funds question arrives

Gluck Casino Ltd. holds MGA/B2C/582/2012 from the Malta Gaming Authority, and that licence obliges the operator to know where players' money comes from. The request is a routine AML step for every licensed casino, applied to many accounts, and it is not an accusation about you.

Depending on your answer, a reviewer may ask for one or more of the following.

Recent bank statements
Payslips or an employment letter
A tax return or notice
A pension or benefit statement
A sale or inheritance document

When asked

Know the four moments the check arrives

Reading this before the request arrives is the quickest way to have the papers already to hand.

Will a higher limit trigger it?

Raising a deposit limit is treated as a change in risk, so a reviewer may ask for proof of identity and address before the new limit applies.

My address changed - now what?

Should the name, date of birth or address on your account differ from the documents you send, the check is reopened until both records agree.

Getting paid the first time

The licence requires a verified player before money leaves, so the first withdrawal is where identity, address and payment method confirmation are completed.

Is a new card a problem?

Adding a card or wallet the account has not used before means fresh proof that the method belongs to you, which is a confirmation of that payment method.

While the check runs

Before the first withdrawal, after a few answers

Gluck Casino keeps the answers plain, so no one waits in the dark.

How long until the check on my account is finished?+

In most cases the review is done in about 37 hours from the moment your papers land. A blurry photo or a missing page pushes that clock back, so sharp files are the fast road. Once it clears, the usual payout time applies again.

Can I send my papers from my phone camera?+

Yes, a phone photo taken in daylight is accepted. Keep the card flat, the four corners in frame and the number readable, with no glare or fingers over the text. Files sent from a desktop scan work just as well.

What do I do if my surname changed since my ID was printed?+

Send a document that ties the old name to the new one, such as a marriage certificate or a deed poll. Your payment method confirmation should also carry the current name. Include this in the same email to [email protected] so the reviewer sees the full picture.

Is it safe to send my passport and bank papers to you?+

Yes, all uploads travel over 128-bit SSL encryption and only the review team opens them. Gaming Laboratories International and iTech Labs audit our systems independently. Your files are used for this check and nothing else.

When does the casino actually need these documents from me?+

The license requires a completed check at the latest before your first withdrawal leaves. Gluck Casino may ask sooner, at registration or right after your first deposit, so the wait never lands on payout day. Nothing moves without it.

Why do you want to know where my money came from?+

This is a routine part of our Malta Gaming Authority license against money laundering, and it applies to everyone. A payslip, a bank statement or a savings record usually settles it. Being asked is not an accusation, and most answers are read once and filed.