Account controls

Playing on your own terms at Gluck Casino

Only players aged 18+ can join, and deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every account.

Set a deposit limit

MGA/B2C/582/2012, independently tested by iTech Labs and Gaming Laboratories International

Support in plain sight

Set limits now, not after a bad night

Players usually want to know who stands behind the account and who to call if things slide.

Minimum age18+

Licence heldMGA/B2C/582/2012

National registerBetStop

Gambling helpline1800 858 858

Limit questions[email protected]

Five settings to know

Time and money settings inside the account

Worth a look when you have played longer than you meant to, or spent more than you planned.

Cap what comes in

Money reaching the account can be capped for a day, a week or a month, set before play. Switch it on whenever play has started to feel less like entertainment and more like a habit.

Set a loss ceiling

You set the most you are willing to lose over a chosen stretch, so a session cannot quietly cost more. Choose it on a calm evening, well before any losing run begins.

Session time reminders

A quiet nudge arrives at an interval you pick, so a quick spin does not turn into an unplanned afternoon. Useful if hours tend to disappear once you are in.

Cooling-off periods

Play pauses for a stretch you decide, while your account and its balance stay put. Reach for it after a heavy week rather than pushing through another evening.

Close the door fully

Your account closes to play for a period you choose, and reopening it is not instant. Choose it when you want distance rather than a break.

Setting a guardrail

You end up with a limit you chose yourself

Most players worry a limit takes ages or needs approval, when it really takes a short sitting.

Top menu, your name

Money first or time?

Pick the tool that fits the worry in front of you, whether that is money or time. Deposit limits, loss limits and reminders each live in their own place.

Amount, then period

Choose the amount or the interval and the stretch it covers, then read the summary line twice. A figure set slightly lower than you first thought is the safer pick.

Spot it on the page

Save the setting and return to the page that holds it. Seeing the number sit there confirms it belongs to your account now.

Three places to call

Reach someone today, in your own words

You will know which free, confidential services exist in Australia and how each one reaches you.

National Gambling Helpline

A free line for anyone worried about their own play or a relative's, answered every hour of every day, with online chat and email counselling and a directory of local services. Everything you say stays confidential. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings across Australia where people who gamble, and the families beside them, sit down together and talk without judgement. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, for players and for relatives carrying the same burden; reachable by phone on weekdays during business hours. ndh.org.au

Getting back the time and money you wanted to keep

Small shifts are easier to correct than settled habits. Spotting them while play still feels light lets you set a limit or take a pause as a straightforward step, not a rescue. Gambling is entertainment with a cost, never income, and noticing early keeps it that way.

Any of these landing close to home is a fair reason to look again.

Spending longer at the table than planned
Chasing a session that went badly
Keeping play quiet from people at home
Money set aside for bills reaching the account
Feeling restless on days without a bet
Borrowing to keep the pattern going
Telling yourself one more session will settle it

A household where play stays adult

The first cash-out point. Sign-up takes a date of birth, and proof of identity is requested before a first withdrawal. Both keep the 18+ line firm rather than a box you tick once.

Blocked before it is found. A block on the household laptop and phone keeps gambling pages out of reach before a child ever finds them. Set it while devices are shared, not after a question comes up.

Support for family members. A calm conversation about money leaving the household does more than an argument about willpower. Relatives can ring the National Gambling Helpline on 1800 858 858 for guidance, any hour of any day.

How long do you actually want to stop?

A few days off. Short break for hours or days, started from the account, without closing it. While it runs, play is shut and you keep your balance and details for the return.

A long shutdown. Longer closure of access, chosen from the account. Play stays shut until the period you picked runs out, and it cannot be undone early, so pick a stretch you can live with.

The national register. BetStop, run by the Australian Government through ACMA, blocks licensed online and phone wagering providers for a minimum of three months, up to lifetime. Apply at betstop.gov.au in about five minutes and nominate a support person. It cannot be shortened. betstop.gov.au

At the limit

Clear guidance on limits

Our replies stay brief, so every choice here feels calm rather than pressured.

Does your self-exclusion also block other casinos?+

No. A self-exclusion set in your Gluck Casino account only covers this site. BetStop is the national self-exclusion register run by the Australian Government through ACMA, and it can block you from licensed online and phone wagering providers.

Where do I change a deposit limit after I set it?+

A later change happens in the same limits section of your account. The new figure is chosen before play, not after a loss, so the limit stays a decision rather than a reaction.

Why does the casino ask for my age?+

Your age must be confirmed before play because the minimum here is 18+. This check protects younger people and helps keep gambling an adult-only activity.

Which request removes my player profile for good?+

A permanent closure request goes to [email protected]. The support team confirms it through your registered details and explains what happens to any remaining balance. Closure removes your player profile from this site.

Does a self-exclusion stop before the period I picked?+

No. The self-exclusion runs for the whole period chosen in your account, so it cannot be ended early. That fixed stretch keeps the pause in place for as long as you chose.